Return & Refund Policy

Return & Refund Policy

 

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OVERVIEW

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 45 days. We will gladly send out a replacement order or issue you a full refund.

 

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 15 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

 

Returns

We accept returns for refunds. If you are not satisfied with your product, you are eligible to return the product within 45 days after receiving it. To do so, kindly get in touch with us in the contact section.

 

Lost or Stolen Packages

Poedagar is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Poedagar will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

FAQ

The tracking code is sent to you along with the order confirmation email right after your purchase. You can use it to check the status of your delivery here: Track Order

Once shipped, orders typically take 4 to 10 business days to arrive, depending on your location. You can track your order status using the tracking link provided in your confirmation email.

You can return your order within 45 days of receiving it if you’re not satisfied. The item must be in its original condition and packaging.

For defective items, we offer replacements or refunds once we inspect the returned product.

Delays can occur due to high order volumes, especially during peak seasons. Tracking updates may take up to 5 days to appear. If your tracking information hasn’t been updated after this period, please contact us.

Remember, the standard delivery timeframe is still 4 to 10 business days after shipment.

We stand by the quality of our products with:

  • 2-Year Warranty: Covers manufacturing defects.
  • 100-Day Satisfaction Guarantee: You can return your order within 100 days if you’re not satisfied.

Yes, you can modify your order or update your shipping address within 24 hours of placing the order. Contact us immediately with the correct details so we can make the necessary changes.

Yes, if your watch is defective or damaged upon arrival, we’ll replace it at no additional cost. Simply contact us with proof (photos or videos) of the defect to initiate the process.

Our watches are crafted using stainless steel for exceptional durability and feature sapphire glass, known for its scratch resistance.

Additionally, they are 3ATM water-resistant, making them suitable for everyday use, including splashes and rain.

You can contact us through the contact box above. We will do our best to help you as soon as we can.